We are now looking for a full-time customer success manager – us latam (remote) to join our relex family in the us
you'll join a diverse team of 19 people, who will help you succeed in your new role.
together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and saas revenue to support our accelerated expansion into latin america.
you will help the team achieve this goal by building high quality customer relationships, leading kpi target discussions, improving nps scores, and actively pursuing incremental saas from upsell cross sell opportunities.candidates must have an understanding of retail supply chain and have experience working with or supporting one or more of the following areas;demand planning, forecasting and replenishmentspace planning & assortmentcategory management and merchandisingprice and promo optimizationour customer operations team partner with customers and support their diverse needs.
throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals.
their relationship –building skills and retail/supply chain knowledge are second to none.
a dynamic team, they embrace change and love being part of our exciting tech atmosphere.
in return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that's what they want).
they enjoy genuine work-life balance and we encourage growth within and across teams.join us as a customer success manager, and this is some of what you'll be doing:having your finger on the pulse of your customers operations and business strategy - measuring satisfaction, asking about challenges, and offering help when neededworking with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operationsmonitoring customer's key performance metrics and taking the necessary actions to improve themfacilitating recurring quarterly business review (qbr) meetings to align with customer's business-strategy and relex road mapworking closely with service delivery manager to plan and coordinate version upgradesmanage customers solution improvements and work directly with relex value development teamproviding thought leadership, innovation, and having the confidence to challenge business strategy with your customersprimary escalation points for business operations, secondary for itadministrative functions such as reporting and invoicing billable activitieswe're looking for:candidate must be based in south americaminimum 2-5 years of relevant work experience in saas customer success management, it service management, management consultancy, supply chain management, or account management role operating or supporting one of the key areas aboveenglish and spanish fluency is a must – portuguese is a plusexperience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively building pipeline and closing cross sell and upsell opportunitiesprocess and software solution experience in any of the following areas:demand planningspace and assortmentmerchandisingretail or cpgindustry experience with retailers, preferably experience with tier 1 retailer.relevant master's or bachelor's degree with an excellent academic record in e.g., industrial management, business administration, business management, computer engineering, industrial engineering, computational science and engineering, logistics, supply chain management or supply chain engineeringwhat we consider as an advantage:combination of customer success management skills, it service management skills and retail industry knowledgeable to influence business strategy and communicate effectively at all levelsable to understand customer's challenges from business and it perspectivesable to independently develop customer accounts and create more value for our customers
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