Overview
we are an innovative global provider of industrial solutions, specializing in advanced electrical products and services. With over 40 years of experience and a leadership position in asia, we are a global company present in over 140 countries, committed to driving innovation and providing sustainable energy solutions. We have started operations in mexico and are looking for talented professionals to help establish a strong presence. This is a fantastic opportunity for growth within a global company.
note: this is not a manager position.
location
cuauhtémoc, distrito federal chint
requirements
* bachelor’s degree in electrical engineering, energy, or a related field.
* knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators.
* 1-3 years of experience.
* proficient in using microsoft office and other office software.
responsibilities
* assist regional and other departments in handling after-sales issues; classify after-sales information according to standards and promptly forward to relevant production departments; be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments; maintain after-sales service records with statistical analysis of information.
* based on user feedback, identify and analyze corresponding faults and provide appropriate solutions, including installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.
* provide on-site or remote technical support and installation guidance.
* complete after-sales service work according to customer needs; maintain customer relationships; understand and discover user requirements.
* prepare necessary materials and components according to site or user needs.
* summarize issue handling and organize relevant reports and documentation.
* actively collect user feedback, improve work methods, and provide beneficial suggestions for the company’s operations.
* follow safety regulations and codes in accordance with ehs requirements and comply with company compliance requirements.
* manage dispatched service engineers, authorized engineers, and subcontractors; urge subcontractors to complete projects on time per contract.
* coordinate management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
* provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
* complete other tasks assigned by leadership on time.
offer / benefits
* competitive salary package with benefits and perks that exceed legal requirements.
* opportunity to immerse yourself in asian business culture.
* work in a culture that overcomes challenges and grows together.
* be part of a leading, inclusive and diverse organization that respects everyone’s contribution.
* build relationships with colleagues from different parts of the world, expanding your professional network globally.
* equal employment and development opportunities for all; committed to inclusion and diversity in selection processes.
additional information
we integrate all cultures and are committed to equal employment and development opportunities for all. This information is provided for transparency and compliance purposes.
eeo / compliance
we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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