Functional objectives
- provide expert-level support and continuous improvement for sap sales solutions on the sap s/4hana platform.
- ensure the stability, compliance, and performance of sap modules supporting sales order management, pricing, billing, customer master data, and integration with b2b platforms, edi interfaces, and crm systems.
- deliver level 3 (l3) support and manage the end-to-end delivery of enhancements, from requirement gathering through design, testing, and deployment.
- contribute to sap architecture governance, technical documentation standards, and it governance processes to ensure consistency and audit readiness.
- collaborate closely with business relationship managers (brms) to align it solutions with business priorities and ensure stakeholder satisfaction.
Main tasks
sap sales support & operations
- provide l3 support for sap sales modules (e.g., order-to-cash, pricing, billing), including deep-dive troubleshooting, configuration, and solution implementation.
- support b2b sales processes and ensure seamless integration with edi platforms for automated order and invoice exchange.
- ensure compliance with internal controls and external regulations (e.g., tax compliance, revenue recognition).
- monitor system performance and proactively identify areas for improvement.
Enhancement delivery
- manage the full lifecycle of sap sales enhancements, including requirement analysis, functional design, configuration, testing, documentation, and go-live support.
- collaborate with business stakeholders, brms, and developers to ensure timely and high-quality delivery of enhancements.
- ensure enhancements align with sap best practices and enterprise architecture standards.
Project & change execution
- participate in sap sales-related projects, including s/4hana migrations, system upgrades, crm integrations, and process redesigns.
- analyze business requirements and translate them into functional and technical sap solutions.
- support testing, training, and deployment activities.
Collaboration & business engagement
- work closely with sales, customer service, finance, and supply chain teams to understand business needs and deliver sap solutions that support commercial effectiveness and customer satisfaction.
- partner with brms to ensure alignment between it services and business expectations, and to support strategic planning and prioritization.
- coordinate with crm teams to ensure consistent customer data and seamless lead-to-order processes.
Documentation & governance
- develop and maintain high-quality technical documentation for sap sales configurations, interfaces (including edi), and processes.
- contribute to sap architecture governance by ensuring solutions align with enterprise standards and integration strategies.
- support audit and compliance activities through proper documentation and traceability.
Continuous improvement & innovation
- identify opportunities for automation, analytics, and process optimization in sales operations.
- stay current with sap innovations (e.g., advanced atp, fiori sales apps, intelligent sales execution, sap customer experience) and recommend relevant improvements.
Education and professional knowledge
education:
- bachelor’s or master’s degree in business administration, sales, information technology, or a related field.
Professional knowledge & experience:
- 5+ years of hands-on experience in sap sales modules (e.g., sd order management, pricing, billing) in a commercial or manufacturing environment.
- strong knowledge of sap s/4hana, including new functionalities such as fiori apps and embedded analytics.
- experience with b2b sales processes, edi integration (e.g., idocs, partner profiles), and crm systems (e.g., sap crm, salesforce).
- proven experience in l3 support and enhancement delivery, including root cause analysis, functional design, and testing.
- experience with technical documentation, sap governance, and compliance frameworks.
- familiarity with integration points between sales and other sap modules (e.g., mm, fi, co).
- strong analytical, problem-solving, and communication skills.
- fluent in english; additional languages are a plus.
- willingness to travel internationally up to 5-10% as required.
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about clarios:
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here
(pdf).