What you will do
the hr analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. The hr advisor will collaborate with hrbp’s, tier 2 and coe’s providing hr services support.
responsibilities
* end-to-end ownership of employee inquiries (wired and non-wired) and people leaders, either by phone support or cases.
* participate in the creation of knowledge articles to enhance knowledge base.
* specialized in standard and non-standard hr policies practices.
* onboarding and offboarding support.
* process transactions in our hr system (workday, snow) to ensure data accuracy and provide support to employees and former employees.
* provide specialized administrative support to hr responsible, managers and vendors.
* reporting and auditing data management.
* coordinate and manage interactions with vendors and coe (center of expertise) for our day-to-day.
* ensure execution under the service model sla’s and key performance indicators defined by leadership in regards of calls, cases, and transactions.
* analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
* support employees on enrollment to different paysilps tools and payroll systems like adp / meta4 / workday.
* perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
what we look for (requirements)
* advanced english and portuguese
* oral and written communication skills.
* bachelor’s degree in hr, finance, business, or related field required.
* excel skills (pivot tables, macros, etc.) (desirable).
* high customer service orientation.
* excellent organizational skills and ability to track and follow up.
soft skills / communication
* analytical thinking skills.
* attention to detail.
* manage multiple priorities simultaneously.
* excellent planning, organization, and time management skills.
* ability to understand and successfully develop partnerships with customers and peers.
job experience
* desirable working experience in a hr service centers, hr operations or payroll areas.
* experience in human capital management systems (workday, service now, oracle). Johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.
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