Customer Service is the voice of the customer needs Products, ensures customer needs are clearly communicated and escalated as needed at the same time that Piston Group Products' interests are preserved in dealing with customers (negotiating increases, expedites, etc). Customer Service also deals with customer returns/rejections caused by materials/logistics issues, ensures complaints are resolved. Graphs customer complaints and delivery performance.Releases -- Receipt and analysis of customer releases/demand: communicates shifts in demand to operations, procures supply promises for increases from suppliers and operations and communicates results to customer.Premium Costs - negotiate customer payment of premium costs when costs are arising as result of customer fault. Process internal authorizations (APT) when premium costs are Irvin responsibilityExpedites - Expedite finished goods production for daily and weekly shipments. Ensure materials are available at distribution center on timeShipping - generate daily ship plan for distribution centerProgram/Eng. Changes - Coordinate program and engineering changes in conjunction with program managers, production, purchasing, engineering and quality. Ensure exposure to obsolescence is minimized and obsolescence claims are processed in time to customers.Customer complaints - monitor customer portals daily and attend to complaints (non conformities) dealing with delivery/materials. Procure creation and closure of corrective actions(8Ds)Customer returnable packaging - monitor inventory levels in Irvin: request replenishment stock from customer, monitor deliveries to Del Rio and finally to plant.Education :College degree Preferred in Engineering or Business.Knowledge:Keyboarding requiredMS Excel, Powerpoint and Word Intermediate requiredERP/MRP knowledge requiredAS400/QAD knowledge desiredKnowledge of Atomotive customer portals desiredEnglish proficient, requiredLPA audit familiar, desiredFCA 7.22 Ford Apps & portal training
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