If you're a motivated and self-driven person who is ready to grow in the it helpdesk area, this role will help you gain the experience you need to keep escalating your technical skills.
main activities:
- provide support to customers in a courteous and timely manner.
- follow up on assigned and incoming tickets.
- communicate and share knowledge with the internal team.
- follow-up on tickets to provide timely resolution, and communicate with customers on any update or inconvenience.
- adhere to internal escalation, security and reporting process.
- troubleshoot and solve issues according to priority and urgency.
- work alongside 3rd party support teams for troubleshooting or involved it projects.
- participate in improvement projects for the it helpdesk teams, such as training and certifications.
what we're looking for:
- at least 2 years working on a technical support team or similar position.
- knowledge working with tickets and ticket resolution.
- experience with office 365
- strong analytical, communication, and problem-solving skills.
- experience with system administration
- strong customer service skills
- english proficiency is a must (both written and spoken)
what we offer:
base salary $18,000 pesos or according to skills and experience.
vacation days are superior to those provided by law.
learning and development opportunities within the it industry.
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $20,000.00 - $25,000.00 al mes
beneficios:
- aumentos salariales
- bebidas gratis
- días por enfermedad
- estacionamiento gratuito
- horarios flexibles
- opción a contrato indefinido
- programa de referidos
- vacaciones superiores a las de ley
horario:
- turno de 8 horas