Immerse yourself in a dynamic environment as a bilingual call center representative. Shape the future of mobility at nissan by contributing to innovative solutions and driving career growth.
about the role
we are currently seeking a highly skilled individual to join our team in aguascalientes, mexico. As a bilingual call center representative, you will be responsible for providing exceptional customer service and resolving inquiries related to loan and lease accounts.
key responsibilities:
* receive and respond to inbound phone calls from customers, dealerships, and third parties in regard to inquiries, complaints, and technical support assistance.
* maintain a quality standard on all phone calls received/made, ensuring compliance with regulations and guidelines.
* utilize tools and resources available to proactively resolve customer concerns and prevent further callbacks.
requirements
to succeed in this role, you will need:
essential skills:
* bachelor's degree (plus preferred)
* excellent communication skills
* fluent english
* knowledge of excellent customer service techniques
* active listening skills
* customer focus
* good grammar
familiarity with:
* ms office intermediate
what we offer
we provide a comprehensive benefits package that includes:
* career growth and continuous learning opportunities
* diverse career paths and cross departmental moves
* leadership training and tuition reimbursement programs
we are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you're passionate about shaping the future of transportation and delivering exceptional customer experiences, apply today.