* full-time
company description
“we’re not in the shipping business; we’re in the information business” -peter rose, expeditors founder
global supply chain management is what we do, but at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 19,000 trained professionals
* 300+ locations worldwide
* globally unified systems
job description
major duties and responsibilities
ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the transcon (transportation) department
* ensure smooth and timely freight process flow
* ensure accurate and timely data entry into our operational system
* track and trace transcon files and reporting
* use export transcon workflow on daily basis
* ensure accurate and timely client and vendors billing.
* ensure delivery of freight and timely clearance when applicable
* interact with our customers in arranging their transcon shipments, meeting customer service standards.
* contribute to maintain good relationships with suppliers
* meet compliance at all times to regulations internal and external in accordance with government regulations.
* understand department process flow, and looking for best practices to improve operational efficiency and productivity
* ensure all customers standard operating procedures in place and updated in the dlsops
* meet kpi standards in accordance with the company’s procedures
* network communications, timely responses to emails and requests (internal and external)
* escalation of problems to management when necessary
* promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
* adhere to the company’s 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary.
knowledge & behaviors:
knowledge:
* expeditors’ company policies and procedures
* basic local regulatory knowledge for compliance
* global logistics industry knowledge
* hazardous materials certification (preferred)
behaviors:
* positive and willing to help attitude
qualifications
skills:
* pro-active, strong organizational skills.
* effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
additional information
work from home: no (any changes will be notified)
type of position: full-time, permanent contract
expeditors offers excellent benefits
* benefits above the law
* life insurance
* insurance of major medical expenses
* employee stock purchase plan
* training and personnel development program
all your information will be kept confidential according to eeo guidelines.
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