Position: doctor response centerlocation: mexico – international sos
administrative reports to: rc/ac operations manager
functional reports to: medical director mexico
works with: assistance center, response center, medical staff, supply team
general objective of the position:
responsible for providing professional and effective assistance services to international sos clients who contact the response center, adhering to the highest standards of excellence.
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looking for doctors w/ emergency care experience to join international sos november 10th, 2025
key responsibilities:
operations
provide empathetic and high-quality service to company clients
receive and assess relevant medical calls from clients
gather logistical, medical, and collateral histories related to the medical event/incident
offer telephone medical evaluation and consultation to designated patients worldwide, assessing and monitoring treatment suitability at their location
advise callers, family members, employers, employees, insurance companies, and other clients
prepare medical reports, arrange referrals, monitor patient conditions, recommend appropriate medical transport methods, and track their progress
position profile:
required skills and knowledge
customer focus
telephone etiquette
strong verbal and written communication skills
strong organizational skills and ability to manage own schedule and time to meet objectives
ability to handle multiple tasks simultaneously in a dynamic environment
advanced computer skills in microsoft office
required work experience
minimum 3 years of clinical medical experience
preferred experience in internal medicine, family medicine, emergency medicine
remote medical practice preferred
telemedicine practice
required certifications
licensed medical doctor
valid acls and bls certifications
required languages
native spanish
advanced english