Call center representative
location: mexico city, mexico
overview:
provide exceptional customer service across multiple channels, ensuring satisfaction and resolving inquiries efficiently.
responsibilities:
* handle customer inquiries via phone, email, chat, and social media.
* resolve issues promptly and maintain high customer satisfaction.
* document interactions and follow up on complaints or requests.
* manage escalations and coordinate with social media partners.
* process promotions, rewards, and loyalty programs.
requirements:
* 2+ years in customer service; contact center experience preferred.
* proficient in ms office; salesforce experience is a plus.
* english (c1 level); french (b2) is a plus.