Job title: schedulerschedule: monday to friday, 8:00 am – 5:00 pm estjob descriptionthe scheduler is responsible for coordinating schedules between clients and caregivers to ensure a high-quality in-home care experience.
this role manages day-to-day scheduling operations, maintains accurate records, and serves as a key communication link between caregivers, clients, and management.
the ideal candidate is organized, adaptable, and able to multitask in a fast-paced environment.key responsibilities- coordinate and manage daily caregiver schedules.
- communicate with caregivers and clients to ensure proper coverage.
- receive, process, and document referrals accurately.
- maintain records and documentation in scheduling systems (e.g., clearcare).
- monitor timecards, telephony systems, and support payroll processes as needed.
- assist with recruiting, onboarding, and general office support.
- provide professional, empathetic customer service at all times.
- support on-call coordination duties when required.requirements- minimum 1 year of experience in a bpo environment.
- english level c1 or higher (spoken and written).
- high school diploma or equivalent.
- strong organizational, communication, and multitasking skills.
- excellent phone and interpersonal skills.
- basic computer and office software skills.
- ability to work independently and make sound decisions.
- knowledge of medical terminology is a plus.
- availability for on-call duties as require