_*technical support analyst *_*(bilingual & trilingual)*_
base salary:
- $17,000 (bilingual)
- $25,000 (trilingual)
- home office 100%
- health insurance
- food vauchers (monthly) 7% of your salary.
- economic support for the payment of home energy and internet bills (monthly)
- new laptop, and computer monitor.
- days off: twice a week
requirements & experience:
- bilingual in english and spanish is required or trilingual in english, spanish and french is required.
- indistinct nationality.
- residencial requirements: currently living within the mexican republic with valid fm2
- minimum of 1 year in customer support and administration in tech/software support role (omnitracs, yasc, teleperformance, etc)
- ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently
- excellent communication skills with the ability to articulate technical issues
- experience creating and maintaining customer relationships
- team player with a positive attitude and the drive to go above and beyond to achieve success
- experience in customer service (support or sales)
- manage multiple projects simultaneously and prioritize accordingly
- zendesk experience is an asset
- education/ academic experience in it and computer science would be an added bonus
- self-motivated with the ability to work independently
essential duties & responsibilities:
- effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact
- you will know the product inside and out
- represent the company in a positive and professional manner
- update zendesk cases with all appropriate information pertaining to your customer interactions
- customer retention through relationship building
hours of operations: our technical support centre is a 7/24/365 operation (availability to work weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.
all applicants should have flexibility to work and amend their schedules as needed.
bilingual 13:00 to 23:00 hrs (rotate shifts: 13:*:00 hrs, 14:* hrs, 15:*:00 hrs)
trilingual 7:00 to 19:00 hrs (8 hours shifts)
tipo de puesto: tiempo completo
salario: $17,* - $25,* al mes
horario:
- incluye días feriados
- turno de 8 horas
prestaciones:
- trabajar desde casa
- vales de despensa