Vacante para la empresa pearl talent en chihuahua, chihuahua description job type:full-time (40 hours/week) salary range:based on experience, with performance-based bonuses. Work schedule:monday to friday, ideally 9:00 am – 6:00 pm est locations:remote — candidates must be in est or have 4+ hours overlap about pearl talent pearl works with the top 1% of candidates from around the world and connects them with the best startups in the us and eu. Our clients have raised over $5b in aggregate and are backed by companies like openai, a16z, and founders fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the us and eu to work with their clients, and even promoted to roles that match folks onshore in the us. Hear why we exist, what we believe in, and who we’re building for: why work with us? We’re not just another recruiting firm—we focus on placing candidates with exceptional us and eu founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat. About the company the company is a fast-growing, design-driven startup at the intersection of social commerce and mobile tech. Backed by strong early traction, they empower creators to express their personal style through a visually rich, community-first experience. The team moves fast, values clean design and code, and gives every collaborator a visible impact on product direction. Role overview we’re seeking a latin america-based high-performingaccount manager / customer success representativeto scale the vendor experience and build white-glove relationships with clients. This role is instrumental in owning post-sale success, ensuring long-term client happiness, and identifying growth and referral opportunities across an expanding network of clients and connectors. You will be the key custodian of the client experience—building trust, capturing feedback, anticipating issues, and driving value for every vendor you support. Key responsibilities own and manage post-sale relationships with 20–30 vendor accountsbuild detailed onboarding plans, sops, and crm documentation (hubspot, notion, etc.)conduct structured onboarding and re-onboarding processes that feel personalized and elitecapture and maintain detailed vendor insights—understanding their needs, tone, and preferencesact as the internal voice of the vendor, surfacing feedback and performance blockers to product and connector teamsrun regular check-ins, collect nps, initiate feedback loops, and subtly request referralsensure vendors receive immediate value through prompt matching with active connectorstrack all account data, performance metrics, and interaction notes in hubspot and internal dashboardsassist with referral generation or upsell motions as appropriatesupport events and community initiatives (e.g., founder dinners, intro strategy planning)collaborate with connector success teammates to align vendors with ideal connector profiles requirements must-have: flawless written and verbal englishfamiliarity with hubspotstrong multitasking skills—capable of managing 20–30 relationships concurrentlyextreme attention to detail, particularly with crm data, call notes, and context trackingpolished, warm, and professionally presentable for a client-facing rolehighly organized, self-managing, and emotionally intelligent nice-to-have: background in b2b customer success, partnerships, or account managementexperience supporting startups, saas platforms, or relationship-driven tech businessesexposure to the startup community, founder ecosystem, or high-end networking circlesfamiliarity with openphone or similar voip toolspassion for human-centric products or servicesexperience working in remote, asynchronous, fast-moving environments tools & communication channels: crm:hubspot, salesforcedialers:openphonemessaging:slack, zoomdocumentation:notion, google docsscheduling:calendly, google calendar benefits compensation package competitive salary:based on experience and skillsremote work:fully remote—work from anywheregenerous pto:ample paid time off to rest and rechargehealth coverage:hmo coverage after 3 months for full-time employeesdirect mentorship:grow through guidance from international industry expertslearning & development:ongoing access to resources for professional growthglobal networking:work and connect with professionals around the worldwork-life balance:flexible hours that support a healthy work-life balance our recruitment process applicationscreeningtop-grading interviewskills assessmentclient interviewjob offerclient onboarding ready to join us? If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with pearl. nivel de educación deseada: media superior nivel de experiencia deseada: nivel medio función departamental: comercial / ventas industria: nanotecnología habilidades: account manager esta vacante viene de la bolsa de empleo talenteca.com: