Job role
you will be responsible for supporting impeccable service operations in a specific area of the business. This involves using your in-depth process and service knowledge to ensure that service level agreements and obligations are met.
as a key player in the development of standard operating procedures, you will drive standardization and simplification of processes. Your input will also contribute to the creation of training materials, ensuring that standard operating procedures and data protection activities comply with policies and laws.
key responsibilities include analyzing and reporting on exceptions, offering recommendations for process improvements, and leading the sustainable continuous improvement process for the team.
to excel in this role, you should possess:
* experience and knowledge in your specific process area
* ability to work effectively in a shared service organization
* strong teamwork and influencing skills
* process design and mapping expertise, as well as business requirement gathering experience