Technical Architect
Mexico (remote)
Independent contractor
compensation: 12 - 14 usd per hour
Responsibilities:
- Customize and optimize Zendesk workflows, ticket forms, automations, and permissions.
- Recommend improvements based on best practices and business requirements.
- Train agents and empower them to handle requests efficiently.
- Collaborate with developers and non-technical stakeholders to deliver solutions.
- Integrate Zendesk with third-party systems via APIs.
- Prepare SOWs and manage multiple projects simultaneously.
Requirements:
- 12+ years of Zendesk experience (Zendesk Administrator Certification preferred).
- Experience with Zendesk Sell, Explore, Talk, Chat, Sunshine, and Conversations.
- Familiarity with Java/J2EE, RESTful APIs, and JSON implementation.
- Strong communication and project management skills.
- Ability to work flexible US business hours.
Job Type: Full-time
Pay: $220.00 - $270.00 per hour
Expected hours: 40 per week
Experience:
- Zendesk: 10 years (Required)
- ava/J2EE, RESTful APIs, and JSON implementation.: 5 years (Preferred)