Leadership role
sales and service manager is a seasoned professional leading the sales and service teams in mexico, driving growth, customer satisfaction, and operational efficiency.
our company provides technology solutions to the restaurant industry, enabling seamless order management and dedicated customer service. Our online platform empowers partners to thrive with a 0% commission model and cutting-edge tools.
as we expand into the mexican market, we need a dynamic leader to drive performance, efficiency, and growth in the region.
key responsibilities:
* oversee daily operations across sales, onboarding, workforce management, quality, and compliance.
* monitor performance metrics, identify areas for improvement, and implement corrective actions.
* develop and manage processes to enhance sales/service quality and efficiency.
* manage and mentor large multicultural teams.
* develop and execute strategies to meet revenue and client growth targets.
* foster a culture of accountability, continuous improvement, and client focus.
requirements:
* strong leadership and experience managing large teams.
* exceptional communication and interpersonal skills.
* expertise in operations, workforce management, and process improvement.
* in-depth knowledge of sales strategies and techniques in high-volume environments.
* analytical and data-driven decision-making abilities.
* ability to perform in fast-paced, dynamic settings.
* c1 english proficiency and native spanish skills.
benefits:
* client net promoter score (nps).
* sla sales and service measures.
* operational cost savings without compromising quality.
* revenue growth through improved processes, upselling, and retention strategies.
* process scalability and efficiency improvements.
* team development and retention.