*location*: on site | *position type*: full-timeare you passionate about providing outstanding patient service and have a background in healthcare administration?We are seeking a *medical receptionist* to join a leading ophthalmology practice.in this fully remote role, you will be the first point of contact for patients, responsible for scheduling appointments, verifying insurance, conducting follow-ups, and supporting the clinical and administrative teams.your work will directly impact the quality of patient care by ensuring smooth communication and operational efficiency throughout the patient journey.*key responsibilities*:- answer incoming calls in a professional and courteous manner.- schedule, confirm, and reschedule appointments using electronic health record systems.- verify insurance coverage and obtain pre-authorizations when required.- handle medical record requests and ensure compliance with privacy regulations.- conduct appointment reminders, patient follow-ups, and reactivation outreach.- support patient billing follow-ups with a respectful and service-oriented approach.- educate patients pre-surgery and collect feedback post-procedure to enhance care quality.- maintain accurate and timely documentation of all patient interactions.- collaborate with clinical, billing, and administrative teams to deliver seamless service.- minimum 1 year of experience in a medical office or healthcare contact center.- proficient in electronic scheduling and medical record systems.- excellent communication, organizational, and customer service skills.- familiarity with insurance verification and authorization processes.- maintains a high level of professionalism, confidentiality, and attention to detail.join a supportive, patient-centered team and make a real difference from the comfort of your home.if you're detail-oriented, tech-savvy, and passionate about healthcare service, we'd love to hear from you!Tipo de puesto: tiempo completosueldo: a partir de $20,* al mesexperiência:- como asistente personal: 1 año (obligatorio)idioma:- inglés (obligatorio)lugar de trabajo: empleo presencial