Are you ready to take on a leadership role and drive success in a dynamic team? We are seeking a team captain to oversee the day-to-day management of our team, serving as a point of escalation for issues outside the authority of an agent and coordinating with clients. This is a fantastic opportunity to develop your skills and grow with our company.
this is not just a job, it's a career-advancing opportunity that offers:
* responsibility for team performance, including monitoring attendance and people concerns
* opportunities for growth and development through coaching and feedback sessions
* collaboration with the service delivery manager and people team to identify areas for improvement
to succeed in this role, you will need:
* passion for developing people and scaling teams
* excellent communication and problem-solving skills
* ability to adapt to change and work well under pressure
as a team captain, you will have the chance to make a real impact and help shape the future of our team. If you're a motivated and driven individual with a passion for leadership, we want to hear from you!
key responsibilities:
* oversee team performance and provide coaching and feedback sessions
* coordinate with the service delivery manager and people team to identify areas for improvement
* develop and implement strategies to improve team performance
requirements:
* bachelor's degree in a relevant discipline
* three years of supervisory experience in a related field
* basic to intermediate knowledge of javascript, html, and operating systems (pc/mac osx)
what we offer:
* a competitive salary and benefits package
* ongoing training and development opportunities
* the chance to work with a dynamic and growing team
how to apply:
if you're a motivated and driven individual with a passion for leadership, please submit your application, including your resume and a cover letter explaining why you're the ideal candidate for this role.
our company values diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and cultures.