At pwc, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large.
it is no surprise therefore that 429 of 500 fortune global companies engage with pwc.
pwc's high-performance culture is based on passion for excellence with focus on diversity and inclusion.
you will collaborate with and receive support from a network of people to achieve your goals.
we will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career.
at the core of our firm's philosophy is a simple construct: we care for our people.globally pwc is ranked as the 3rd most attractive employer according to universum.
our commitment to responsible business leadership, diversity & inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel.team leadership & oversight:supervise and mentor team members across hcp engagement operations rolesmaximize operational efficiencies, allocate workload, monitor daily progress, and confirms service level agreements (slas) are metfoster a culture of compliance, accuracy and collaborationoperational management:oversee the execution of hcp contracting, onboarding, fmv/tiering assessments, and payment processingconfirms operational processes are documented, standardized, and continuously improvedcoordinate with cross-functional teams to support hcp engagementscompliance:confirms adherence to internal sops and relevant regulations and policies (e.g., fmv governance, sunshine act/open payments, efpia as applicable)maintain audit-ready documentation and control evidence across onboarding, contracting, payments, and transparency data handoffsmetrics:track and report operational kpis including cycle times, first-pass accuracy, sla adherence, backlog, and quality findingsidentify trends, prioritize root-cause fixes, and drive actions that improve throughout and accuracyprovide timely updates to leadership and client on operational metricscoordination:partner with business owners, legal/compliance, finance/ap, and transparency reporting to resolve exceptions, escalations, and data issuescommunicate status updates, risks, and decisions to stakeholders and leadershiplead process optimization, tooling adoption, and playbook updates across hcp onboarding, engagement ambassadorship, contracting, invoicing and payments, and transparency reportingcoach the team on new procedures, systems, and controls; support training and knowledge managementother:manage resourcing, scheduling, and coverage; conduct regular check-ins and performance feedbackperform other duties that naturally align with this role's scopeembrace, learn, adopt and encourage the use of approved responsible ai and automation tools.skills:~ bachelor's degree (life sciences, business, or related field preferred)~5+ years of experience in hcp operations, compliance, or pharmaceutical industry support~ prior experience managing a team or leading operational processes~ strong understanding of hcp compliance requirements (fmv, sunshine act, etc.)~ excellent organizational, communication, and stakeholder management skills~ learning agility and adaptability across functional areas, systems and tools~ proficiency in hcp engagement systems and reporting tools~ additional preferred:~ familiarity with systems used across the hcp lifecycle (e.g., onboarding/crm platforms such as reltio or ihub; clm; erp/procurement and ap)~ demonstrated ability to drive continuous improvement, implement controls, and deliver against slas in high-volume environmentsdata-driven mindset with comfort presenting metrics and insights to leadership