*summary position*
*duties, responsibilities and strategies developed*
- design and maintain scorecards at both campaign and agent levels, tracking performance metrics for continuous improvement.
- develop, update, and manage dashboards and reports necessary for operational measurement and control.
- consolidate and analyze large datasets, extracting meaningful insights to inform business decisions.
- collaborate with cross-functional teams to understand reporting requirements and translate them into actionable data solutions.
- manage multiple projects simultaneously, ensuring timely and accurate reporting across diverse client accounts.
- continuously enhance reporting processes, optimizing efficiency and accuracy.
*skill and knowledge qualifications*
- advanced proficiency in microsoft excel for data manipulation, analysis, and reporting.
- strong understanding of call center metrics and kpis.
- proven attention to detail, with the ability to produce accurate, high-quality reports.
- ability to handle and process large amounts of data effectively.
- self-motivated, results-oriented, and adept at working independently.
- excellent numerical and analytical skills, with sensitivity to the operational needs of a call center environment.
- written and spoken english level b2
*desired qualifications*
- minimum of 2 years of experience in workforce management (any position).
- basic knowledge of power bi for advanced data visualization and reporting.
*direct reports*
this position has no supervisory responsibilities.
Tipo de puesto: tiempo completo
sueldo: $19,000.00 - $23,000.00 al mes
beneficios:
- bebidas gratis
- caja de ahorro
- seguro de vida
pago complementario:
- bono de permanencia
tipo de jornada:
- lunes a viernes
- turno de 10 horas
pregunta(s) de postulación:
- manejo de excel a un nível avanzado?
Experiência:
- microsoft excel: 5 años (obligatorio)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial