Location: ciudad de mexico, mexico / 2 days per week onsite (polanco)
international travel: required (client & team visits)
typical hours: 9 am to 6 pm
about the company & the delivery manager role
a leading international technology company specializing in the design and delivery of high-quality digital solutions, with a strong focus on innovation, people, and business impact, is expanding its presence within the financial services sector.
to support this growth, the company is seeking a delivery manager to lead client success initiatives, oversee multiple delivery teams, and act as a strategic partner in strengthening and expanding its footprint in the industry.
this is a client-facing, cross-functional leadership role responsible for ensuring delivery excellence, building strong client relationships, and driving continuous business growth. The delivery manager will report directly to a senior delivery leader and manage a team of delivery leads. The role requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture.
responsibilities
account growth & client relationship management (q2/q3 2026)
* act as the primary point of contact for existing clients within the financial services vertical.
* drive account growth initiatives to expand business with current clients.
* understand client needs, propose innovative solutions, and collaborate closely with sales and account management teams.
resource & team management
* lead multiple delivery teams, ensuring projects are executed according to agreed standards and methodologies.
* allocate resources effectively based on project needs and technical capabilities.
* partner with hr and recruiting teams to onboard and integrate new talent.
leadership development
* establish and strengthen a solid leadership structure within the delivery organization.
* mentor delivery leads, support their professional development, and set clear performance expectations.
* promote a growth mindset and a culture of continuous improvement.
process improvement & quality assurance
* evaluate and refine delivery processes to improve efficiency, quality, and client satisfaction.
* promote the adoption of best practices and compliance with internal quality standards and industry frameworks.
* champion innovation by introducing new methodologies, tools, and frameworks.
technical & cultural leadership
* stay current on software development trends and act as a technical advisor to delivery teams.
* promote and embody company values both internally and externally.
* foster team engagement and alignment with organizational strategies.
* contribute to defining foundational practices for incorporating ai into services and internal processes.
financial oversight
* monitor account margins and cost structures to ensure financial health.
* lead negotiations aimed at improving profitability over time.
* identify and address potential financial risks in collaboration with internal stakeholders.
office management (cdmx)
* promote office activities and in-person collaboration.
* participate in and support events held at the local office.
* welcome new hires on their first day and support onboarding activities.
* participate in cultural-fit stages of recruitment processes for local candidates.
* identify and manage office and facilities needs, acting as a liaison with internal teams.
* support cultural engagement and administrative processes for employees based in mexico city.
required skills & qualifications
* bachelor's or master's degree in computer science, engineering, or a related field.
* proven experience as a delivery manager, program manager, or similar leadership role in technology delivery.
* strong client relationship management and account growth skills, with a consultative approach.
* demonstrated ability to lead and motivate high-performing, distributed teams.
* extensive experience working in corporate environments.
* deep knowledge of agile methodologies and project management frameworks.
* creative problem-solving skills and experience driving continuous improvement initiatives.
* fluency in english and spanish, with excellent written and verbal communication skills.
* data-driven, results-oriented mindset.
* up-to-date understanding of software technologies and openness to innovation.
* preferred certifications: pmp, csm, or equivalent.
* experience managing multicultural and remote teams.
* availability for international travel.
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