Vibracoustic is a leading global automotive supplier, providing customized solutions that add comfort to mobility by reducing noise and vibration in vehicles. As part of the freudenberg group, we foster an innovative and forward-thinking mindset. We are looking for proactive and entrepreneurial team players who are curious, and motivated to grow. At vibracoustic, you will enjoy a safe and collaborative environment and global opportunities. Ready to drive comfort with us?
queretaro
on-site
vibracoustic de méxico s.a. de c.v.
customer service (f/m/d)
responsibilities
* monitoring and maintenance in daily basis customer portals updated
* keep continuosly customer communication
* provide shipping plan
* creation and monitoring spot sales orders
* responsible for asn activity, send, track and acceptance of them
* responsible for samples shipments operation
* responsible to maintain customer and supplier otd according kpis objectives
* responsible for request production schedule adjustment in order to achieve customer requirements fluctuations
* responsible to keep updated in daily basis the criticos report
* keep finish goods inventory level according company objectives
* maintain customer contact list updated
* managing of finish goods cycle counts with accuracy of 99.9%
* manage customer packaging
* responsible to supply raw materials tracking and checking the mrp runs evaluating right data
* ensure suppliers assigned to his / her account do shipments on time according release
* responsible of send release to suppliers in weekly basis needed to complete the production plan using sap
* daily tracking visual reorder (vro) to detect deviations and give proposals to fix them focus on customer protection
* for local suppliers ensure suppler issue delivery notes or remissions with proper consecutive numbers or identificacion id
* address and analyze premium freight situation before authorize using rfe format
* update supplier list
* responsible to track the cycle counts schedule assigned to ensure and accuracy of at least 99%
* responsible for impo expo and logistics for raw material and finished goods
* get form supplier all paperwork related for customs clearance
* be main contact with brokers and forwarders to ensure all merchandise arrive on time at low cost possible
* maintain update all records necessary for international trade guide lines compliance
* billing documents validation regarding raw material transportation and broker services
* has the authority to stop shipments in case of quality, safety or logistical issues.
qualifications
* degree in administration, international trade, logistics, industrial or engineering career.
* desirable 3 years managing accounts of oems (ford, chrysler, gm) as customer service.
* customer knowledge (expectations, specifications, platforms, processes, etc).
* customer and supplier problem management (delays, complaints, etc).
* customer platforms: gm, ford, stellantis, nissan, vw, tier1, sap mm, sales, pp, asn, import-export ctpat, edi 830,862,857, inventory management, logistic principles (customer cancellations, material planning, production planning, bom, erp, warehousing),
* english advance
benefits
meal allowance: we offer an allowance that makes meals more affordable.
vacation: we offer time off to refresh and recharge.
personal development: we offer a variety of trainings to ensure you can develop in your career.
cafeteria/ canteen: we offer fresh food on-site, both hot and cold.
diversity & inclusion: we focus on providing an inclusive environment and recognize our diversity contributes to our success.
the freudenberg group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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