As a key member of the hospitality team, the residential operations manager plays a pivotal role in ensuring the seamless delivery of luxury residential experiences.
job description
the residential operations manager is responsible for overseeing the day-to-day operations of hotel-managed residences, guaranteeing exceptional personalized service to homeowners and guests while upholding property standards and brand reputation.
this leadership position involves managing a dedicated team of professionals and coordinating with hotel departments to deliver cohesive operational support.
key responsibilities:
* serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
* ensure high levels of personalized service by anticipating residents' needs and enhancing overall satisfaction and retention.
* oversee daily operations, including front desk services, housekeeping, maintenance, and security specific to residential areas.
* supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.
* manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.
* collaborate with hotel executives and department heads to ensure cohesive operations and shared services.
* enforce residential policies and procedures to maintain property standards, safety, and security.
* monitor financial performance, including operating budgets, expenses, and homeowner association (hoa) billing where applicable.
* coordinate and support residential events, social gatherings, and community-building initiatives.
* handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.
* maintain accurate homeowner records, service logs, and confidential documentation.
* ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.