*additional information* $38,000 mensuales, vales de despensa, fondo de ahorro, descanso de 2 dias a la semana
*job number* 22199361
*job category* rooms & guest services operations
*location* fairfield inn & suites tijuana, blvd general rodolfo sanchez taboada no 10461, tijuana, baja california, mexico
*schedule* full-time
*located remotely?* n
*relocation?* n
*position type* management
*job summary*
assists the general manager in all aspects of food & beverage and rooms operations including guest and employee satisfaction. Assists the general manager in the implementation of property-wide brand strategy initiatives.
*candidate profile*
*education and experience*
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Or
- 4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
*core work activities*
*managing food and beverage and rooms operations*
- conducts quarterly food & beverage audits in accordance with sops to ensure the food & beverage budget meets targets; reviews results with the general manager and taking corrective action as necessary.
- coordinates all food & beverage functions and communication.
- conducts quarterly rooms operations audits in accordance with sops to ensure the rooms operations budget meets targets; reviews results with the general manager and taking corrective action as necessary.
*managing property operations and department budgets*
- conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
- motivates team to achieve operational excellence; encouraging calculated risk-taking.
- maintains profit margins without compromising guest or employee satisfaction.
- maintains the property as a safe and secure facility for guests and employees.
*managing the guest experience*
- fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- attends pre
- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
- incorporates guest satisfaction as a component of staff/operations meetings.
- reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.
*supporting the sales and marketing strategy*
- assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
- advises brand and regional team of growth opportunities.
- participates in sales calls, local events and site visits with members of the sales team to acquire business.
- assists the general manager in researching and analyzing new products, pricing and services of competition.
*managing and conducting human resources activities*
- works with the general manager to develop a schedule that guarantees one of them will be on property during peak times.
- hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
- sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
- coaches by providing specific feedback to improve employee performance.
- establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
- assists in coordinating the development and communication of emergency procedures.
- celebrates successes and publicly recognizes the contributions of employees.
- demonstrates knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
- working with the general manager to ensure all shifts are covered by the appropriate management or supervisors.
- provides support for operational functions as needed to meet business needs.
- marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
fairfield inn & suites by marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you