Role summary
the dealer development supervisor is responsible for enhancing dealer performance and ensuring alignment with corporate standards and strategy. This role combines data-driven operational oversight, process optimization, and strategic collaboration to strengthen the dealer network and support its long-term development.
key responsibilities
1. Dealer operations & performance
* monitor and analyze daily dealer activities to detect performance gaps and improvement opportunities.
* enhance and maintain robust operational dashboards and kpis to track dealer performance.
* guide and support dealers in improving key business indicators, including sales, after-sales service, and customer satisfaction.
* coordinate with regional sales teams to ensure effective implementation of oem channel policies and go-to-market strategies.
2. Systems, processes & compliance
* assist in the development and continuous improvement of dealer management systems and performance evaluation mechanisms.
* promote compliance across the dealer network, ensuring adherence to brand guidelines, operational standards, and internal processes.
* manage and update all dealer-related documentation, including process guidelines, cooperation agreements, and compliance materials.
3. Cross-departmental collaboration
* collaborate with marketing, branding, and after-sales teams to ensure integrated, aligned dealer initiatives.
* partner with finance and legal departments to facilitate contract management, incentive program execution, and dealer investment review processes.
qualifications
* bachelor’s degree in business administration, engineering, or related fields. Mba preferred.
* at least 3 years of experience in dealer management, retail operations, or channel development, ideally in the automotive sector.
* strong analytical skills and proficiency in operational performance tracking and reporting.
* proven ability to influence and develop dealer relationships.
* excellent communication, organizational, and problem-solving skills.