Job summary">this role offers the opportunity to excel in technical support, fostering strong relationships with end-users and delivering exceptional service.
">key responsibilities">">maintain end-user relationships across the organization, providing technical support to deloitte's mobile workforce.
">demonstrate excellent customer service and technical skills for resolving issues with laptops, printers, software, and mobile devices.
">deliver training programs to the user community, showcasing presentation skills.
">utilize strong problem-solving skills to identify, diagnose, and implement appropriate solutions, both in-person and virtually.
">">requirements">the ideal candidate will possess:">">fluency in english and spanish.
">a minimum of 5 years' experience in various technology fields.
">at least 2 years of experience providing technical support within a corporate it department, covering computer hardware and software, including laptops, printers, and smartphone technology.
">ability to travel up to 10% based on work assignments.
">strong problem-solving skills, effective communication, and excellent customer service abilities.
">">bonus qualifications">prior experience in performing hardware and software configuration, maintenance, upgrades, and troubleshooting is desirable.
the ability to engage with vendors, maintain accurate inventory of it assets, and provide one-on-one and group training to peers and customers is also valuable.
occasional call center phone support may be required.
">our culture">we value diversity, equity, and inclusion, empowering our people to contribute their unique perspectives and make a meaningful impact individually and collectively.
our inclusive culture enables creativity, innovation, and effective problem-solving to address complex client challenges.
">professional growth opportunities">we offer opportunities for continuous learning, skill development, and career advancement through mentorship, on-the-job experiences, and formal development programs.
our professionals can grow throughout their careers, expanding their expertise and making significant contributions to the organization.