Job title:
operational excellence manager
-----------------------------------
role overview:
this role is a critical component of our organization, driving operational efficiency and delivering exceptional customer experiences. The ideal candidate will excel in leadership, team management, and process execution.
-----------------------------------
key responsibilities:
* optimize daily workflows to ensure consistency, alignment with company goals, and continuous improvement across all customer-facing processes.
* collaborate with the support team to provide high-quality responses, fast resolution times, and proactive service.
* monitor kpis across support and operations; use data to identify bottlenecks and implement improvements.
* maintain relationships with vendors and third-party platforms to ensure seamless integration and maximum benefit.
* drive results across departments through effective project management and cross-functional collaboration.
-----------------------------------
requirements:
* 3+ years of operations and customer service management experience, preferably in e-commerce.
* fluent english with outstanding written and verbal communication skills.
* experience running cross-functional projects and driving business outcomes.