Key responsibilities- identify, analyze, and deliver process improvement opportunities using lean, agile, and continuous improvement frameworks.
* lead the development, testing, deployment, and maintenance of automation solutions (rpa, power automate, ui path, vba, python).
* support bi and data‐driven initiatives, including etl process automation, dataset preparation, sql‐based data manipulation, and dashboard development (power bi, qlik, alteryx).
* document and maintain process flows, sops, qms documentation, and standard work.
* apply structured problem‐solving methodologies (a3, 8 d, rca, kaizen) to identify root causes and implement corrective actions.
* drive adoption of microsoft 365 capabilities (power apps, power pages, share point, forms, lists) within gbs process areas.
* analyze operational metrics, kpis, and system performance to recommend and implement improvements.qualifications & skillseducation & certifications- bachelor's degree in engineering, it, business, systems, or a related field.
* preferred: master's degree in business administration, finance, ai, or a related discipline.
* certifications are a plus: lean, six sigma green belt, agile, scrum, rpa certifications, iso auditing.experience- 3–8 years of experience in continuous improvement, automation, business intelligence, it, or process optimization.role‐specific skills