Incident manager - cdmxhoyimportante empresa it solicita:incident manager - cdmx.requisitos:edad: 25-53 añosescolaridad: ciencias de la computación o disciplina relacionada a la ingenieria.nível de ingles: avanzado.experiencia:experiência en monitoreo.experiência en reportes y solucion de incidentes.experiência en administracion de tecnologias.experiência en rol de turnos.experiência en soporte a producción.ofrecemos:sueldo 100 % nomina.prestaciones de ley.seguro de gastos médicos mayores.pagos puntuales y completos.contrato directo con la empresa.equipo de computo.estabilidad laboral.crecimiento laboral.interesados:tipo de puesto: tiempo completohorario: turno matutinolugar de trabajo: in person
technical service management basis consultanthoywe help the world run bettersummary & role informationone of saps largest customers has setup a transformation program called journey to cloud (j2c). A cornerstone of this transformation is to consume the entire sap landscape as saas provided by sap. Our client delivery management team will provide an e2e service and will work dedicated for this customer, operating his entire sap landscape with more than 80 productive systems and several of the largest hana-based systems (e.g. 2x24tb erp scale-out).within the cdm organization we set up the technical service management (tsm) team that operates on all levels for standard operations. In your new role, you will work as l3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.key responsibilities and taskswork (7x8h) will include weekends or public holidays as required by the project (no night shift).ensure high availability of customer service by supporting service restoration in critical situation and provide l3 level support.deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion.analyze current landscape setups and come up with proposals for improvement.collaborate with different teams from within the hec organization and outside to ensure excellent customer satisfaction.ability to own, lead and coordinate operational tasks, customer escalations, process improvements.mentor and guide junior members of the team.experience (role requirements):strong customer service focus, paired with analytical and solution-oriented thinking.knowledge of either the abap stack or non-abap stacks with excellent understanding of it operations.knowledge on hana and the underlying infrastructure is beneficial.good know-how on sap technologies, products and cross dependencies like integration and communication.ability to work in international teams and under pressure, constantly adding value to customer and within organization.excellent written, verbal communication and presentation skills to effectively communicate and escalate issues.8 years of experience as sap basis consultant / system admin or in a similar role.we build breakthroughs togetherwe win with inclusionsap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.eoe aa m/f/vet/disability:qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.requisition id: | work area: information technology | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid.
Customer service (order management)tlalnepantla the clorox companyhoyat clorox, we champion people to be well and thrive by doing the right thing, putting people at the center, and playing to win. Led by our ignite strategy, we build brands that make a positive difference in people’s lives around the world. And we know that success requires head, heart, and guts — all three, every day — coming together to work simpler, faster, bolder, and more inclusively. Interested? Join us toigniteyourcareer!Your role at clorox:el proceso inicia desde que se recibe la orden del cliente / ventas hasta la recepción de la mercancía en las instalaciones de los clientes. Incluye comunicación estrecha con ventas, tráfico, planeación y clientes para asegurar que la operación sea eficiente y un costo óptimo.in this role, you will:llevar a cabo el proceso de revisión y validación de órdenes de compra para la entrega a clientes:- validando órdenes de compra ingresadas a sap.- revisando la vigencia de las órdenes de compra.- agendando citas de acuerdo a la disponibilidad de inventario y vigencia de las órdenes de compra.- reservando inventario a cada orden de compra para su embarque de acuerdo a la vigencia de la misma.- asegurar que las órdenes de compra cumplan a tiempo con la información de entrega correcta. (fecha preferente de entrega, hora de cita y confirmación de cita)trabajar junto con planeación en asegurar la disponibilidad de inventarios.:- revisión diaria de disponibilidad de inventarios (reporte daily sku).- coordinar disponibilidad y asignación de producto para evitar cancelaciones.- coordinar junta semanal de revisión de reporte de daily skugestión de cumplimiento de entregas:- negociando con el cliente en caso de ser necesario- trabajando en equipo con ventas para la recepción de la mercancía en tiempo y cantidad.- autorizando estadías y / o retornos.generar claves de devolución para el reingreso de mercancía rechazada al almacén:- recibiendo el aviso del transportista del problema y la necesidad de retorno.- autorizando el retorno del material dañado y generando una clave por medio de un pedido de devolución.- entregando la clave a evidencias o al transportista.control y seguimiento a kpi´s (score card):- asegurar el nível de servicio al cliente en términos de envíos completos, a tiempo y correctos en documentación. (otd, cfr, ofr - kpi´s)- actualizando el reporte semanal de níveles de servicio.- actualizando score card mensualmente.what we look for:mínimo 2 años en servicio a clientesmanejo de clientes mayoristas y autoserviciosmanejo de sapnegociaciones efectivasrelaciones interpersonalestrabajo en equipoanálisis y toma de decisionescomunicaciónplaneación y organizaciónwe seek out and celebrate diverse backgrounds and experiences, and we know you don’t need a degree to succeed. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.at clorox, we have a culture of inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our clorox community. Learn more about our i&d program & initiatives herebenefits we offer to help you be well and thrive:competitive compensationgenerous 401(k) program in the us and similar programs in internationalhealth benefits and programs that support both your physical and mental well-beingflexible work environment, depending on your rolemeaningful opportunities to keep learning and growinghalf-day fridays, depending on your locationhoyabout it in nestléwe are a team of it professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.under the supervision and guidance of her/his primary community of practice lead and product group manager based in switzerland, the operations jr specialist participates in sustain, deployment, retirement and leverage for a product or a platform. The operations jr specialist contributes for the effective and efficient operational support of the aligned products. S/he also contributes to operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved, under the guidance of others.position snapshotlocation: nestlé méxicostream: workforce 360type of contract: permanentkey responsibilities:cotributes to the delivery of efficient and secure is/it operations, supports is/it systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operationsparticipates in supporting processes that include incident, problem, change, configuration, and event managementcontributes to is/it strategic service partners providing the required level of service, system performance and functionality required to meet business commitmentssupports the implementation and management of quality and efficiency improvements of is/it service delivery, to drive value and supportsupports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directedparticipates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing is/it operations environmentparticipates in small-scale projects (managed work activities) for the deployment of functionalitiesworks with product or platform teams to ensure good coordination of is/it changes without impacting business processesworks with supplier teams to ensure good coordination of product changes without impacting is/it consumers and business processescontributes to operational compliance of all technology-related issues across is/it including information security, privacy, business continuity, identity management, user access and data integrity, under guidance of othersrequired profile:bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experienceitil certification1-2 years of experience in is/it, preferably working in a devops environmentunderstanding of technical concepts and technologieseffective communication skills and in englishpreference - experience working in a global environment and with virtual teamspreference - experience in service management principles and executionpreference - demonstrated experience in establishing standard processes and managing performance to achieve key metricswe build breakthroughs togetherwe win with inclusionsap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.eoe aa m/f/vet/disability:qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.requisition id: | work area: information technology | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid.
Customer service (order management)tlalnepantla the clorox companyhoyat clorox, we champion people to be well and thrive by doing the right thing, putting people at the center, and playing to win. Led by our ignite strategy, we build brands that make a positive difference in people’s lives around the world. And we know that success requires head, heart, and guts — all three, every day — coming together to work simpler, faster, bolder, and more inclusively. Interested? Join us toigniteyourcareeryour role at clorox:el proceso inicia desde que se recibe la orden del cliente / ventas hasta la recepción de la mercancía en las instalaciones de los clientes. Incluye comunicación estrecha con ventas, tráfico, planeación y clientes para asegurar que la operación sea eficiente y un costo óptimo.in this role, you will:llevar a cabo el proceso de revisión y validación de órdenes de compra para la entrega a clientes:- validando órdenes de compra ingresadas a sap.- revisando la vigencia de las órdenes de compra.- agendando citas de acuerdo a la disponibilidad de inventario y vigencia de las órdenes de compra.- reservando inventario a cada orden de compra para su embarque de acuerdo a la vigencia de la misma.- asegurar que las órdenes de compra cumplan a tiempo con la información de entrega correcta. (fecha preferente de entrega, hora de cita y confirmación de cita)trabajar junto con planeación en asegurar la disponibilidad de inventarios:- revisión diaria de disponibilidad de inventarios (reporte daily sku).- coordinar disponibilidad y asignación de producto para evitar cancelaciones.- coordinar junta semanal de revisión de reporte de daily skugestión de cumplimiento de entregas:- negociando con el cliente en caso de ser necesario- trabajando en equipo con ventas para la recepción de la mercancía en tiempo y cantidad.- autorizando estadías y / o retornos.generar claves de devolución para el reingreso de mercancía rechazada al almacén:- recibiendo el aviso del transportista del problema y la necesidad de retorno.- autorizando el retorno del material dañado y generando una clave por medio de un pedido de devolución.- entregando la clave a evidencias o al transportista.control y seguimiento a kpi´s (score card):- asegurar el nivel de servicio al cliente en términos de envíos completos, a tiempo y correctos en documentación. (otd, cfr, ofr - kpi´s)- actualizando el reporte semanal de niveles de servicio.- actualizando score card mensualmente.what we look for:mínimo 2 años en servicio a clientesmanejo de clientes mayoristas y autoserviciosmanejo de sapnegociaciones efectivasrelaciones interpersonalestrabajo en equipoanálisis y toma de decisionescomunicaciónplaneación y organizaciónwe seek out and celebrate diverse backgrounds and experiences, and we know you don’t need a degree to succeed. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.at clorox, we have a culture of inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our clorox community. Learn more about our i&d program & initiatives herebenefits we offer to help you be well and thrive:competitive compensationgenerous 401(k) program in the us and similar programs in internationalhealth benefits and programs that support both your physical and mental well-beingflexible work environment, depending on your rolemeaningful opportunities to keep learning and growinghalf-day fridays, depending on your locationhoyabout it in nestléwe are a team of it professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.under the supervision and guidance of her/his primary community of practice lead and product group manager based in switzerland, the operations jr specialist participates in sustain, deployment, retirement and leverage for a product or a platform. The operations jr specialist contributes for the effective and efficient operational support of the aligned products. S/he also contributes to operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved, under the guidance of others.position snapshotlocation: nestlé méxicostream: workforce 360type of contract: permanentkey responsibilities:cotributes to the delivery of efficient and secure is/it operations, supports is/it systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operationsparticipates in supporting processes that include incident, problem, change, configuration, and event managementcontributes to is/it strategic service partners providing the required level of service, system performance and functionality required to meet business commitmentssupports the implementation and management of quality and efficiency improvements of is/it service delivery, to drive value and supportsupports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directedparticipates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing is/it operations environmentparticipates in small-scale projects (managed work activities) for the deployment of functionalitiesworks with product or platform teams to ensure good coordination of is/it changes without impacting business processesworks with supplier teams to ensure good coordination of product changes without impacting is/it consumers and business processescontributes to operational compliance of all technology-related issues across is/it including information security, privacy, business continuity, identity management, user access and data integrity, under guidance of othersrequired profile:bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experienceitil certification1-2 years of experience in is/it, preferably working in a devops environmentunderstanding of technical concepts and technologieseffective communication skills and in englishpreference - experience working in a global environment and with virtual teamspreference - experience in service management principles and executionpreference - demonstrated experience in establishing standard processes and managing performance to achieve key metricswe build breakthroughs togetherwe win with inclusionsap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.eoe aa m/f/vet/disability:qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.requisition id: | work area: information technology | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid.
#j-18808-ljbffr