Quality assurance specialist - where attention to detail meets impact!
join the team at genesis management, where we're more than just a financial services company—we're a community of go-getters driven by passion and purpose! Our values—driven, innovative, resilient, enthusiastic, committed, and teamwork—are the fuel that powers everything we do. At mainspring, you'll find an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small!
if you're ready to make a real impact and take your career to the next level, we'd love to see what you can bring to our team!
*benefits*:
- salary: $21,000.00 gross per month.
- attendance bonus $2,000.00 mxn
- referral program up to $500 dlls.
- monday to friday
- 8am till 5pm
*important*
*if you are interested in this role, you must send your resume in english to be considered for this position.*
what you'll do:
- be the guardian of excellence by monitoring customer interactions and helping our agents shine
- coach and mentor our customer-facing teams with a positive, encouraging approach
- deep dive into data to spot trends and recommend game-changing improvements
- lead engaging coaching sessions both virtually and in-person
you're perfect for this role if you have:
- a track record of 2+ years in quality assurance, preferably in a call center environment
- experience in coaching or training that makes others say "wow!"
- communication skills that would make shakespeare proud
- tech-savvy abilities to navigate multiple platforms (google drive, crm, five9, enthu)
- a knack for maintaining confidentiality and building trust
ready to make your mark in quality assurance? Join our team and help shape the future of customer service excellence!
tipo de puesto: tiempo completo
sueldo: $21,000.00 - $21,001.00 al mes
beneficios:
- bebidas gratis
- opción a contrato indefinido
tipo de jornada:
- lunes a viernes
lugar de trabajo: empleo presencial
fecha de inicio prevista: 10/02/2025