Position summary
the repair shop coordinator provides support to repair/overhaul activities in a timely and cost-effective manner. They also support project management and rail services (rs) account management to ensure contractual obligations are met. This role may involve customer interface related to customer-owned material. Daily duties include sap cs, rma maintenance, and coordination with various internal departments.
Essential functions
maintain a safe, clean, and healthy environment in compliance with company rules and policies.
Comply with quality, product safety, and hse rules, guidelines and regulations, including iso 9001, iso/ts 22163, iso 14001, iso 45001, iso 50001, and cmmi.
Maintain and safeguard business records.
Receive customer complaint requests and enter data into sap (rma creation).
Communicate consistently with internal and external customers, providing status updates on repairs and overhauls.
Collaborate with rs pms and sales team to maintain a sales forecast and track monthly sales completion.
Ensure high level of data quality within kbc’s sap system.
Conduct data collection and analysis for customer complaints.
Review and report top customer complaints.
Monitor assigned customer material from entry to closure.
Support disposition of customer material (return to vendor, repair in house, etc.).
Prepare reports and cost estimates.
Work with material planner and kbc service center to establish repair schedule for in-house repairs and overhauls.
Provide support and assistance to other colleagues as directed and any other duties as requested.
Travel primarily local during business day; occasional out-of-area/overnight travel may be expected.
Management & supervisory responsibilities
job does not involve managing other employees.
Experience / education
3-5 years of relevant experience.
Preferred 1-2 years’ experience in related rail industry.
Bachelor’s degree preferred, business administration or related.
Possession or ability to obtain all necessary paperwork for international travel.
Knowledge
erp systems (sap-cs) and rma processes.
Ability to read and understand technical materials (drawings, specs, quality standards).
Customer service and communication skills.
Data analysis and problem-solving.
Basic understanding of purchasing contracts and repair/overhaul processes.
Skills
teamwork.
Excellent organizational skills.
Strong verbal and written skills.
Good product knowledge.
Ability to work well in a team environment, internally and with customers.
Strong problem solving and troubleshooting abilities.
Ability to take direction from senior personnel.
Multi-tasking capability.
Strong desire to succeed with high expectations of self and others.
100% bilingual (english/spanish).
Seniority level
mid-senior level
employment type
full-time
job function
management and manufacturing
industries
railroad equipment manufacturing
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