Job title: call center representative
skills: call center, customer service, finance, bfsi
experience: 1 year
job location: avenida paseo de la reforma 342, juárez, cuauhtémoc, 06600 ciudad de méxico, cdmx, mx
onsite
we at coforge are hiring call center representative with the following skillset:
* handle inbound voice calls with professionalism and customer focus.
* provide support on the following products and services:
* credit cards (including reporting lost/stolen cards)
* checking & savings accounts
* debit cards
* online accounts & mobile banking
* bill pay & mobile deposits
* loans & mortgages
* other voice-related tasks as mutually agreed upon.
* inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
* assist customers with questions, transactions, and escalations, ensuring timely resolution.
* document all interactions in the client's system with accuracy and compliance.
requirements
* 6–9 months of call center experience (bfsi experience preferred).
* english proficiency: b2+ to c1.
* must live within 1.5 hours of the site.
* ability to work a 10-hour shift within hours of operation (6:00 am – 4:00 pm).
* comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
* strong customer service, problem-solving, and communication skills.
* ability to adapt to client systems, policies, and compliance requirements.
location: mexico city (on-site)
schedule: 10-hour shifts, monday to saturday (with one weekday off)
hours of operation: 6:00 am – 4:00 pm
experience required: 6–9 months in a call center environment
english level: b2+ to c1