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this is a remote position to work from latam collaborating with us clients.
we offer:
100% remote work
$28 usd per hour
title: sap apo deployment support consultant
responsible for supporting and optimizing the sap apo deployment module to ensure efficient product distribution across the supply network. This role focuses on resolving planning run issues, managing the transition from supply plans to transport orders, and maintaining the integrity of the core interface (cif).
required qualifications:
experience:
5+ years of hands-on experience in sap apo, with at least one end-to-end implementation and extensive support experience in snp/deployment.
technical proficiency:
expert knowledge of
snp deployment
and
tlb
functionalities.
strong understanding of
cif integration
and troubleshooting.
familiarity with other apo modules (dp, gatp, or pp/ds) is highly preferred.
integration knowledge:
experience integrating sap apo with sap erp (ecc 6.0 or s/4hana) and sap bw.
problem solving:
advanced analytical skills to debug complex planning issues and propose system enhancements.
hcltech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, high tech, semiconductor, telecom and media, retail and cpg and public services. Consolidated revenues as of 12 months ending june * totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.
25% vacation bonus
12 days of vacations in your first year
10% grocery tickets legally capped
13% saving fund legally capped
major medical insurance for you and direct dependants
minor medical insurance (reimbursement)
life insurance
direct contract with hcl (indefinite time)
responsibilities
:
primary contact for the customer regarding technology discussions
recognized as the escalation point for technical issues for the ecs customer landscape
deep understanding of customer landscape and its interfaces
understands the customer business, goals and challenges in order to suggest solutions/innovation
advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. It critical situations) throughout their lifecycle within ecs
primary technical point of contact for client delivery manager (cdm)
identifies and positions services that deliver value to the customer from the existing ecs portfolio
tsm will visit customer on-site for special situations (i.e., strategic customer's kick-off meeting; renewal follow up; discovery workshops; etc.)
supports customer's intelligent enterprise transformation by acting as technical consultant (ex: s4hana conversion)
works with cdm, pl, account executive, cas architects and ecs internal service delivery to derive the long-term account vision and executable service plans
tasks
:
ensure customer satisfaction on technical delivery and support
execute on ecs portfolio
drive ecs innovation portfolio awareness and its implementation
support with incident & service request management as needed
coordinate impact and risk assessment for change management of planned activities
supports the service plan review with the customer and cdm
lead operational meetings with the customer, along with cdm
customer specific guidance derived out of ewas, rcas, technical services and monthly service reviews, providing an in depth review of the generated reports and action items follow up.
plan and execute capacity management, landscape optimization and other value adding services
focus on problem management to adopt countermeasures, preventing unexpected downtimes
hands-on for critical activities
identify and position offerings by sap enterprise cloud services that deliver value to the customer
supports customer's intelligent enterprise transformation by acting as technical consultant
offer comprehensive knowledge on sap s/4hana architecture, conversion, migration path, methodology and tools
deep experience in technical planning, implementation, coordination, configuration, and integration of sap solutions
understand the sap high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
experience and knowledge in sap netweaver administration, migration and upgrades
identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
understanding of various sap cloud solutions and integration scenarios of sap systems with scp, ariba, successfactors etc. (good to have)
design optimal sap configuration to maximize system performance and availability
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