The ideal candidate is responsible for implement and manage strategies to ensure compliance with customer support and service requirements (both internal and external), specific customer requirements, and nexteer's quality system. The goal is to ensure customer satisfaction, continuous improvement, achievement of business objectives, and the strengthening of collaborative relationships with customers and internal teams.
responsibilities
* customer relations: develop and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.
* team management: lead and mentor the customer service team, providing guidance, training, and support to ensure high performance and professional growth.
* report: manage the complaint reporting and follow-up process (from customers and nexteer plants), ensuring timely feedback and effective resolution.
* audits: plan and execute audits of customer plant processes and products to ensure the performance of supplied products.
* coordinate technical support for events related to product engineering, manufacturing, model year changes (my), etc., ensuring successful outcomes.
job requirements:
* education: bachelor's degree in industrial, mechanical, automotive engineering or related field.
* experience: minimum of 10 years in quality, customer support management + after-sales roles in the automotive industry
* at least 3 years in a leadership position.
* technical knowledge:
* quality management systems (iatf 16949, iso 9001).
* problem-solving tools (8d, 5 why's, ishikawa).
* process and product audits.
* warranty management and oem customer service.
* skills:
* leadership and management of multidisciplinary teams.
* effective communication and negotiation.
* strategic thinking and results-oriented.
* advanced english (required).