Time left to apply end date: september 13, 2025 (30 days left to apply)job requisition id jr-24185donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.as a crm business analyst, you will be responsible for translating business process requirements into functional specifications, fostering strong relationships with business stakeholders, and driving standardized business processes across the organization in partnership with the it development team. You will understand business priorities and the significance of your activities in enhancing customer experience, improving internal efficiencies, and aligning with corporate strategies.responsibilities:collaborate with commercial users to understand their needs, provide training, and enhance their experience with d365 and related tools.serve as a liaison between the it team and business units, communicating and prioritizing requirements.apply crm process expertise to implement best practices.lead initiatives with sales operations to define processes and prioritize work aligned with strategic goals.develop and maintain reports and dashboards in power bi to support decision-making.design workflows in power automate to streamline operational processes.partner with it to ensure system performance, availability, and ongoing improvements.identify and document technical issues for resolution by the development team.maintain up-to-date documentation of system configurations and processesqualifications:strong oral and written english communication skillsbachelor's degree in mis (management of information systems), computer science, or a related field.proven experience as an it analyst, with a focus on d365 support, power bi and power automate.strong technical aptitude and problem-solving skills.excellent communication and interpersonal skills.ability to work collaboratively with commercial and it teamsdetail-oriented with strong organizational and communication skills.employment opportunities for positions in the united states may require use of information which is subject to the export control regulations of the united states. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the united states.donaldson company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our careers | donaldson company, inc. website and any communication from a donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from donaldson.our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.about usdonaldson company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts.our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.
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