Account manager, latam we are partnering with our client, a digital solutions company headquartered in dubai, to hire an account manager for the latin american region. The company specializes in helping consumer-facing businesses embrace digital transformation by building and implementing tailored technology platforms. The team develops products ranging from customer feedback platforms and e-commerce systems to data dashboards and mobile applications. The company serves clients across the middle east, asia pacific, europe, and the americas, with a growing footprint in latin america. About the role in this role you will act as the primary client contact for latin american customers, managing the successful onboarding, implementation, and ongoing support of digital platforms that include online ordering systems, loyalty programs, and customer experience tools. You will be responsible for bridging internal technical teams and client stakeholders, ensuring smooth delivery and strong relationships. This is a client-facing, technically oriented role that requires a high level of technical fluency. The position is remote, with a preference for candidates based in mexico, el salvador, chile, or costa rica. Responsibilities: build and maintain trust-based relationships with client stakeholders, including it, digital marketing, and operations teams. Serve as the bridge between internal teams and clients, ensuring clear communication and aligned expectations. Oversee client onboarding, implementation, and configuration processes for mobile and web platforms. Lead user acceptance testing efforts by defining test scenarios and guiding execution. Translate technical concepts and product issues into client-friendly explanations and solutions. Coordinate internal resources to ensure timely delivery, prioritization of tasks, and ongoing platform support. Monitor the success of implementations and collect feedback to inform product enhancements. Provide ground-level market intelligence and suggest process or platform improvements. Requirements: must: 3 years of experience in client servicing or account management roles, ideally within saas, e-commerce, or digital platforms. Must: experience coordinating platform implementation and managing technical issue resolution (non-coding). Must: strong communication skills in both spanish and english. Familiarity with platforms such as amazon, shopify, or custom-built e-commerce tools. Proficiency with collaboration tools (e.g., jira, asana). Bachelor’s degree in marketing, business, e-commerce, or a related field. Experience working with cross-functional client teams (it, marketing, operations). Ability to review test plans and translate platform issues between technical and non-technical stakeholders. Strong project management skills and the ability to manage multiple client accounts simultaneously. Experience managing remote client relationships and virtual project delivery. Why this role the company offers a great opportunity for professional growth within a lean, entrepreneurial team serving global clients. The position is fully remote, and compensation is structured on a b2b basis, with candidates invoicing the company directly for a comprehensive monthly fee. The company fosters a collaborative environment and encourages team members to take initiative, solve problems, and grow into leadership roles.