Company Description
At IA Remodeling, we specialize in remodeling and construction, providing innovative and high-quality solutions to transform spaces. Our team is committed to excellence in every detail, ensuring results that exceed our clients' expectations. With a focus on efficiency, personalized design, and meeting deadlines, we work as a trusted partner to successfully execute your construction and remodeling projects.
Role Description
This is a full-time on-site role for a Call Center Agent - Bilingue, located in Cancún, ROO. The Call Center Agent will be responsible for providing customer service, ensuring customer satisfaction, and supporting customers with their inquiries and needs. Daily tasks include handling incoming calls, addressing customer concerns, providing accurate information, and documenting customer interactions.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Interpersonal Skills
- Computer Literacy
- Strong bilingual communication skills in Spanish and English
- Ability to work independently and as part of a team
- Prior experience in a customer service role is a plus
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