A global business and it services provider based in guadalajara is looking for a helpdesk analyst. The candidate should be fluent in portuguese (c2) and english (c1), with 1-3 years of relevant experience. Responsibilities include conducting internal audits, coordinating with stakeholders for performance improvements, and providing feedback to agents. The ideal candidate will possess basic knowledge of audit processes and analytical skills, along with proficiency in excel. This role offers opportunities for professional growth in an inclusive environment.#j-18808-ljbffr