**About this opportunity**:
As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.
**What you will do**:
- Lead and support Service Delivery
- Maintain delivery models, frameworks, job roles, assessments, and strategies
- Lead sponsors on all levels within Global Service Delivery
- Deploy and implement Service Delivery Strategy
- Provide training and drive knowledge transfer
**You will bring**:
- Excel/Access knowledge, including VBA programming (to manage / develop custom reports)
- SQL, PL/SQL, SQL Server, SSIS knowledge and experience
- Tableau, PowerBI or any other visualization tool
- PHP would be an advantage (to manage / develop portal)
- Business Objects knowledge (to manage / develop reports in BO)
- New wave programming for machine learning - like Python would be considered a plus
- Programming languages (e.g. C#,.NET, Java etc.) would be a plus
- Fluent English
**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.