Job summary:we are seeking a skilled hr operations specialist to provide comprehensive support for our human resources operations. This role will involve end-to-end management of various hr processes, including adp administration, reporting, and process optimization.key responsibilities:adp administration:own all adp processes: hires, rehires, terminations, employee changes, data updates, and reporting.ensure data accuracy and compliance across both u.s. and mexico operations.troubleshoot and resolve system or process issues promptly.reporting & data analysis:build, maintain, and distribute hr reports and dashboards to support decision-making.leverage advanced excel skills (vlookup, index/match, pivot tables, macros) for data analysis and reporting automation.provide insights and recommendations based on hr metrics and workforce data.process optimization & documentation:identify opportunities for process improvement and automation to streamline hr operations.maintain up-to-date process documentation, guides, and training materials.stakeholder communication & support:partner closely with hr, payroll, and business leaders to deliver timely, accurate, and clear updates.present data findings and process updates in a professional and engaging way.act as a trusted point of contact for employees and leaders regarding people ops processes.requirements:bachelor's degree or equivalent experience preferred.3+ years of experience in people operations, hr services, or hris administration roles.hands-on experience with adp or similar hris platforms.high proficiency in excel.strong interpersonal skills with a high-energy, collaborative, and customer-focused approach.ability to work independently and manage multiple priorities in a fast-paced environment.tech-savvy.intermediate-advanced english proficiency, both written and verbal.desired qualifications:experience in shared services operations.experience in ticketing systems.