Job Description:
We are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for end-users, you will provide efficient and effective support to resolve or escalate issues.
Your responsibilities will include reviewing, assessing prioritization based on escalation criteria, and categorizing all support requests in the ticketing system. You will also perform basic troubleshooting and problem resolution for common hardware, software, and network issues, following documented procedures and knowledge base articles.