Overview
remote work-at-home | philippines
job type full-time
pay types hourly
position overview
mci is a leading business process outsourcing (bpo) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
we’re looking for enthusiastic remote customer service agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll assist customers with enquiries and provide excellent service.
this is a wonderful opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you\'re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you. strong proficiency in english, both written and spoken is required.
candidates must have prior call center experience and reside within 80km of our office.
what you’ll need
* a high-speed internet connection
* an appropriate, quiet work environment
* high language proficiency in english
* work-from-home experience
to be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
position responsibilities
* handle inbound and outbound calls professionally and efficiently.
* resolve customer issues on the first call through effective problem-solving.
* research and retrieve information across systems to support customer needs.
* accurately document interactions and process claims.
* guide customers through options to find the best solutions.
* follow scripts, policies, and procedures while using available resources.
* protect customer privacy and handle sensitive information appropriately.
* escalate complex issues to the appropriate team members.
* stay current with training, updates, and program knowledge.
* maintain consistent attendance and adhere to scheduling requirements.
qualifications
wonder if you are a good fit for this position?
qualifications
all positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
* must be 18 years or older
* high school diploma or equivalent
* previous call center experience
* work from home experience
* strong command of the english language
* typing speed of 20+ wpm
* high speed internet connection
* basic proficiency in microsoft office (word, excel, outlook, powerpoint)
* familiarity with windows operating systems
* skilled in troubleshooting and follow-up
* able to multitask and self-manage effectively
* excellent interpersonal skills
conditions of employment
all mci locations
* must be authorized to work in the country where the job is based.
subject to the program and location of the position
* must be willing to submit up to a level ii background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* must be willing to submit to drug screening. Job offers are contingent on drug screening results.
compensation & benefits
want an employer that values your contribution?
at mci, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
what you can expect from mci
we understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
* hmo coverage plus a dependent
* rank & file: ₱100,000 coverage
* supervisors/managers: ₱120,000 coverage
* dental coverage
* in-house dental assistance worth ₱5,000
* free meal during training
* career growth and learning
* allowances for rice, clothing, laundry and meals
* performance and loyalty bonuses
* frequent disinfection, fogging of workplace
* opportunities for growth and promotion
* employee shuttle services
* company retreats and off-site events
* sharpen your social skills while meeting awesome people
* plus, more in-office rewards, raffles, recognition gifts, and treats
compensation & benefits that fit your life
mci takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
if you’re ready to join a company that recognizes your contributions and supports your growth, mci is the place for you. Apply today!
additional information
physical requirements
this job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. Ability to lift up to 40 pounds occasionally may be required.
reasonable accommodation
it is the policy of mci to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If reasonable accommodation is needed, please contact human resources.
diversity and equality
at mci and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. Mci maintains a work environment free from discrimination and harassment. Mci will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
about mci (parent company)
mci helps customers take on cx and dx challenges, delivering industry-leading solutions. Mci provides bpo, it services, and related services through multiple brands and locations. Details about the company and its growth are provided in the original description.
disclaimer
the purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.
#j-18808-ljbffr