*requirements*:
- excellent verbal and written communication skills in english and spanish;
- demonstrate analytical and problem-solving skills in a fast-paced environment;
- must maintain strong attention to detail;
- assist our clients over the phone with their requests and answer their questions;
- achieve a high level of productivity with great accuracy;
- multi-task in a fast-paced environment with competing demands;
- demonstrate flexibility and initiative regarding assignments;
- organization skills;
- ability to handle a high volume of calls with varying degrees of questions or concerns;
*responsibilities*:
- answer calls from existing customers
- maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
- assist client inquiries, managing complaints and provide information to the client if needed.
- maintaining case management system and client contact
- preparing and translating client declarations, birth certificates, marriage certificates, and other legal documents.
*qualifications*
- speak english and spanish with full proficiency
- excellent verbal skills
- 1-2 years of customer service experience
- strong background with performance-based metrics
- resourceful and motivated to solve issues as they arise
- customer service and sales attitude
- calm under pressure
- detail-oriented
- organized
- strong ability to multi-task
- effective communicator
- be comfortable navigating multiple windows and tabs on a desktop computer.
*schedule*:
- 9:30 am - 6:30 pm
- monday to friday
pay: $11,* per month
ability to commute/relocate:
- *, durango, dgo.
: reliably commute or planning to relocate before starting work (required)
*language*:
- english (required)
work location: in person