Shift area manager i, operations, amazon logisitics - mexico city, mx
at amazon, we are working to be the most customer‑centric company on earth, therefore your role as a manager is key to achieving a balance in the role. Amazon’s operations team is seeking a highly skilled and motivated our team on the management of daily inventory control, quality assurance and capacity activities for our warehouse. Inventory control and quality assurance activities play a critical role in leading best sortation, delivery practices, and capacity management inside the warehouse and thereby has direct impact on amazon's ability to serve customers on time.
key job responsibilities
* create balance between “work hard” and “have fun” with associates under scope.
* execute internal audits, ensuring team execution to accomplish business goals.
* support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day‑to‑day operations.
* assist in the development, documentation, deployment and monitoring of key business processes supporting all internal processes of amzl mexico.
* follow up and dive deep the kpis of operations within the delivery station, implement and develop the delivery station’s workflow and metrics according to the standard work and book of processes, to achieve year‑over‑year improvements.
* actively support and promote organizational change.
* measure drivers’ performance, discipline, customer experience service, and processes mapping activities, implement change and/or develop new processes as needed to better service amazon customers, focusing on reducing cost.
a day in the life
support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including safety, engineering, loss prevention, quality assurance, and human resources to develop plans to meet business objectives. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Stand or walk for up to 12 hours during shifts. Work in an environment where noise levels vary and can be loud. Work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments). Continuously climb and descend stairs (applies to sites with stairs).
about the team
amazon opened its doors in 1995 and strives to be the world’s most customer‑centric company, where customers can find and discover anything they might want to buy online. The delivery station manager supports the complete mile operations within a delivery station and is key to the last mile operation. The role is responsible for managing a 20+ hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime, and amzl ops metrics—delivery efficiency, number of routes, cost per shipment. The role also provides support in purchasing tools, services and consumables for the station.
qualifications
* 1+ years of employee and performance management experience.
* work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* 2+ years of performance metrics, process improvement, or lean techniques experience.
* 1+ years of performance metrics, process improvement, or lean techniques experience.
* bachelor’s degree or equivalent.
* speak, write, and read fluently in english.
* speak, write, and read fluently in spanish.
our inclusive culture empowers amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.
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