Customer service representative job descriptionwe are seeking a skilled customer service representative to join our team. This individual will be responsible for ensuring effective communication between various departments and managing supplier relationships to support our manufacturing operations.key responsibilities:manage pricing lines and profit margin ranges.administer inventory based on production demand.conduct supplier and merchandise analysis.establish assortment standards concerning cost, brands, styles, etc.maintain an updated supplier catalog.foster excellent business relationships with suppliers to ensure collaboration and service.ensure a preferred position with suppliers.negotiate terms, discounts, benefits, returns, and various conditions with suppliers.adhere to the ethics policy in negotiations.generate purchase orders and general processing documents.identify and select suppliers, including setting them up in the erp system.place purchase orders and follow up, including managing the import process from a purchasing standpoint.maintain the erp system.request clarifications and/or justifications from suppliers regarding discrepancies in material deliveries, such as received quantities, price differences, poor quality, or deviations from specifications, and seek immediate solutions to issues.evaluate supplier performance based on delivery times versus confirmed dates, material quality, and response times.authorize requisitions and purchase orders in bus: tt00, tp00, mp00, and mt00.request information from engineering teams regarding any changes in material bills, from planning regarding changes in the mps, and from ap regarding supplier payments.seek assistance from the incoming area with urgent materials in their quality portal, as well as from the receiving area for urgent material reception.request freight costs and special import costs for urgent materials from the logistics team.