Are you detail‑oriented and passionate about delivering exceptional customer service? Join our team as a customer order management associate, where you’ll oversee the end‑to‑end process of purchase orders, ensuring accuracy, on‑time deliveries, and seamless collaboration across departments. This role is located in querétaro, méxico.
this is a temporary role with a duration of 6 months.
a taste of what you’ll be doing
* manage purchase orders: process and validate ~68,000 orders annually, ensuring inventory availability and system accuracy.
* deliveries & logistics: coordinate ~68,000 deliveries per year across 980 delivery points and 120 national routes.
* customer service excellence: achieve 98% service level and 99% on‑time delivery with zero incorrect cancellations.
* cross‑functional collaboration: work closely with credit & collections, transportation, operations, and demand planning to guarantee smooth invoicing and distribution.
* data & reporting: track and report service kpis, cancellations, and customer rejections to drive continuous improvement.
we’re looking for someone with
* bachelor’s degree in business administration, industrial engineering, logistics, or related field.
* intermediate excel skills; sap knowledge desirable.
* basic understanding of transportation, inventory, and warehousing.
* strong communication skills, service orientation, and ability to work under pressure.
* flexibility to work extended hours, weekends, and holidays when required.
benefits: comprehensive benefits are offered to support you through life events, big or small.
kellanova is an equal opportunity employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance equity, diversity & inclusion, please visit our website here.
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