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*about the role*:customer satisfaction - responds and communicates effectively with clients in order to build trust and loyalty.
acts with an appropriate sense of urgency, follows up with clients to ensure satisfactory results, develops rapport through personal interaction and provides courteous, friendly treatment.teamwork - interacts constructively with colleagues to in daily duties.
participates in team meetings and contributes suggestions and solutions to increase cooperation and effectiveness.
actively seeks and applies knowledge gained from colleagues and outside resources and shares that knowledge with others.technical expertise - acquires and maintains expertise on the thomson elite software product set and its operating platforms.
applies knowledge of shell scripting, security, remote access tools and utilities in order to successfully install software updates.
requires a good working knowledge of how client firms utilize or adapt the software to effectively manage their business from a financial and operational perspective.
*about you*:- bachelor's degree required- 2+ years technical, financial and/or related customer support service experience in a software environment- knowledge in microsoft sql server, ms office, smartsheet, ie, chrome and relational database concepts- exceptional customer service soft skills with expertise in troubleshooting and solving complex problems- excellent organizational, time management, written and verbal communication skills.- ability to efficiently multitask dynamically and prioritize focus correctly- working knowledge of computer hardware and network operating systems and expertise trouble shooting hardware and software compatibility issues across various configurations- prior knowledge/experience in legal finance sector, professional services or similar financial systems environment- elite software experience a significant plus*what's in it for you?
*you will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- covid-19 response: currently working remotely and following local covid-19 bylaws and guidelines with the majority of our offices being remote until july 2021