*responsibilities*:
- assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
- assist immediate manager with team motivation and performance monitoring
- mentor associates to improve individual performance
- consistently achieve individual and team performance targets under little to no direct supervision
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 2-4 years' experience in a related role
- proficient in microsoft office
- effective verbal and written communication skills
- sales experience
- excellent influencing and relationship management skills
- proven ability to work under limited supervision and seek out advancement opportunities
- excellent technical and data entry skills, including utilizing a 10-key touchpad
- proven ability to creatively solve problems
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
lic.
económico - administrativas o a fin.
o bien trunca.
excel intermedio - avanzado
manejo de office
experiência en atención a cliente
experiência manejo de documentación y resguardo.
conocimientos en productos de seguros vida por lo menos 2 años.
*job family group*:
customer service
- *job family*:
service
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi's _eeo policy statement_ and the _know your rights_ poster._