Service delivery operations lead (experiencia hipotecaria)
join to apply for the service delivery operations lead (experiencia hipotecaria) role at accenture méxico.
what are we looking for: primary skill - business process optimization (bpo). More than 10 years of experience in the financial sector, with at least 8 years in mortgage operations management. Deep knowledge of mortgage credit processes and regulations. Experience in managing multidisciplinary teams. Experience in managing a crm for customer services.
qualification: bachelor's degree.
roles and responsibilities:
1. operations supervision: manage and supervise the e2e mortgage loan process, from application to formalization. Coordinate the evaluation of mortgage loan applications, ensuring correct documentation. Ensure that operating procedures are followed in accordance with bank policies and regulations.
2. team management: supervise and direct the document validation team to ensure compliance with rules, regulations, and goals. Foster a collaborative work environment, establishing clear and measurable goals, and evaluating team performance.
3. process optimization: identify opportunities for improvement, propose innovative solutions, and implement continuous improvement projects to optimize processes and efficiency.
4. regulatory compliance and policies: ensure compliance with legal regulations and internal policies, monitor deadlines for requests, and ensure data protection and security standards are met.
5. analysis and reports: manage performance reports, analyze operational data, and support strategic decision-making.
location: mexico city.
languages: spanish (c2), english (b1).
the main function is to supervise and coordinate operational activities related to mortgage loans, ensuring process efficiency, regulatory compliance, and excellent user experience.
business process optimization (bpo): improving operations by analyzing and refining processes for efficiency, cost-effectiveness, and alignment with organizational goals.
additional details:
* seniority level: mid-senior level
* employment type: full-time
* job function: management and manufacturing
* industries: business consulting and services
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