Job description international candidates only we are seeking an it assistant to support our lead systems architect in maintaining and enhancing a full-stack solution that automates personal injury demand writing.this role is ideal for a technically capable professional who enjoys hands-on support, system monitoring, documentation, and assisting with ai-driven and cloud-based tools in a growing legal technology environment.the it assistant will help with system maintenance, troubleshooting, testing, and operational support across ocr pipelines, ai workflows, and internal platforms.responsibilities: • assist in maintaining ocr pipelines used to extract data from medical and legal documents • support testing and monitoring of llm-based workflows for demand drafting • help manage user access, permissions, and basic features within the client portal and dashboards • assist with api integrations and data flow troubleshooting across platforms • monitor system performance and report issues to the lead it/systems architect • support data security best practices and compliance requirements, including hipaa-related safeguards • assist with documentation of systems, workflows, and technical procedures • provide general it and technical support to internal team members requirements: • 1–3 years of experience in it support, technical assistance, or junior engineering roles • basic familiarity with ocr tools, ai systems, or data processing workflows • working knowledge of python or javascript (basic level acceptable) • familiarity with cloud platforms (aws, azure, or gcp) is a plus • understanding of apis, system integrations, or databases at a foundational level • strong problem-solving skills and ability to follow technical instructions • good written and verbal communication skills in english • ability to work remotely and collaborate with a distributed team nice to have: • exposure to legal tech, healthcare data, or regulated environments • experience assisting with ai tools, automation, or data pipelines • familiarity with system monitoring or documentation practices • desire to grow into a more advanced technical or engineering role this is a remote role open to international candidates with competitive compensation based on experience.this position offers hands-on exposure to advanced ai systems and legal technology while working closely with a senior technical leader in a fast-growing environment.